About
AI-Driven Customer Connections
22nd Century is a U.S.-based leader in advanced contact center solutions, transforming how businesses connect with customers. Our CXConnect platform, powered by AI and a conversational chatbot engine, delivers seamless, personalized experiences across phone, chat, SMS, social media, and in-app messaging.
We help organizations engage customers efficiently, improve operations, and leverage automation, AI, and cloud innovation. With AI-driven insights and real-time analytics, we enable trend detection, root cause analysis, and data-informed decisions.
At 22nd Century, we create intelligent customer engagement ecosystems that drive loyalty, agility, and measurable business results.
Our services
Optimize IT Services
for Your Business
Seamless support. Superior experience.
Key Features of
Contact Center
Inbound and Outbound
Seamlessly manage incoming and outgoing customer interactions for consistent, responsive communication.
Customer Service and Support
Deliver fast, empathetic, and efficient assistance to enhance customer satisfaction and loyalty.
Contact Tracing Services
Rapid, accurate contact tracing to support health initiatives and ensure public safety compliance.
IT Helpdesk Services
Provide 24/7 technical support to resolve IT issues swiftly and minimize operational downtime.
Real-Time & Historical Analytics
Gain actionable insights from live and historical data to optimize performance and decision-making.
Multilingual Support
Engage customers in their preferred language for a more personalized and inclusive experience.
Key Role
Key Objectives of Contact Center
Deliver Exceptional Customer Experience
Provide fast, friendly, and effective support to build trust, satisfaction, and long-term customer loyalty.
Ensure Consistent Multichannel Engagement
Offer seamless communication across phone, email, chat, social media, and mobile apps to meet customers where they are.
Increase First-Call Resolution (FCR)
Resolve customer issues efficiently on the first interaction to reduce repeat calls and boost satisfaction.
Optimize Operational Efficiency
Use intelligent routing, automation, and analytics to streamline workflows and reduce handling times.
Enable Real-Time Performance Monitoring
Track KPIs such as wait times, call volumes, and agent productivity to ensure service levels are met.
Work Process
Behind Our IT Management
Explore how we seamlessly manage your IT infrastructure to ensure smooth, secure, and scalable operations — so you can focus on growing your business.
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IT Assessment
Reviewing systems to uncover risks and improvement areas.
01
Strategic Planning
Crafting a tailored IT roadmap aligned with your business goals.
02
03
Proactive Support
24/7 monitoring, maintenance, and rapid issue resolution.
Continuous Optimization
Improving speed, security, and operational efficiency.
