Project Information
Project Name: Enterprise Network Infrastructure Modernization and Operations Support for NYS Agencies
Project Start Date: September 2018
Project End Date: Ongoing (5+ year engagement)
Project Budget: $10M+ (40+ active personnel across infrastructure, security, and operations
Types of Staff Involved:
- Consultant Project Manager
- Systems Engineer II & I
- Network Engineers
- Technical Support Analysts
- Traffic Operations Support Staff
- Cybersecurity Analysts
- Project Schedulers
- Help Desk Tier 1–3 Specialists
Project Overview
Client :
The New York State Office of Information Technology Services
Email :
william.morehouse@its.ny.gov
Duration :
(518) 473-9924 | (518) 339-0108
Point of Contact :
William Morehouse Title: Chief Technology Officer (CTO), Infrastructure Services Affiliation/Company Employed By: NYS ITS
Degree to which offered key personnel were primarily responsible for project delivery: Key personnel provided by TSCTI—especially Systems Engineers and Project Managers—were fully responsible for end-to-end delivery across networking, system maintenance, troubleshooting, reporting, and infrastructure scaling. Several of the proposed staff for this NYSDOT RFP were previously deployed on this engagement and led major subprojects such as data center transitions, network segmentation, emergency operations failover systems, and SOP development.
Description of all services provided and how they were/are comparable to the size and scope of the services specified in this RFP: TSCTI, as a prime vendor, provided full-time technical staff to support 24/7 infrastructure monitoring and operational continuity for mission-critical state IT systems. These services included:
- Real-time monitoring and troubleshooting of ITS equipment and network communications
- Support for 24/7 emergency coordination platforms and dispatch systems
- Development of disaster recovery plans, incident response protocols, and operational SOPs
- Direct support to NYS Homeland Security and Emergency Services IT needs, including backup/restore systems, field communications, and mobile IT deployments
- Installation and support for electronic and communications equipment, including Cisco and HP networking components
- Support for stakeholder communication, condition monitoring, and emergency alerting systems
- Transition of 40+ incumbent staff
These services are highly comparable in complexity, emergency response support, and 24×7 coverage requirements to the STICC Operations under NYSDOT.
An explanation of the size and complexity of the project, including how it compares in size to this project: The NYS ITS project involved multi-agency coordination, critical public safety applications, and a need for around-the-clock systems uptime—mirroring the complexity of NYSDOT’s ETO/STICC environment. With 40+ professionals across New York State deployed by TSCTI as a single prime vendor and supported by surge staffing and remote engineers, the scale aligns closely with the STICC operational needs.
- A list of all subconsultants and the duties they performed (if applicable): TSCTI delivered services as the prime vendor with in-house resources.
- Project results and benefits delivered to the client: Maintained 99.9% system uptime across 24/7 emergency operations and infrastructure platforms
- Enabled seamless failover and disaster recovery during planned and emergency maintenance windows
- Reduced incident escalation times by 30% through predictive alerting and automated monitoring tools
- Supported State-level data and video communication for Homeland Security and emergency traffic operations
- Provided in-house technical support, mentoring, and staff retention models that resulted in 95%+ personnel continuity
Aligned with FEMA’s National Preparedness Goals for IT and communication readiness in emergency response systems
